Frequently Asked Questions
Home – FAQs
Don't see what you're looking for?
We are here to help you, email or call us!
Call anytime 24/7
(615) 575-3263
info@clean2thekore.com
Connect With Us
We’re ready to answer your questions and create a cleaning plan tailored to your facility.
How do you ensure the safety and disinfection of medical facilities, and are you compliant with OSHA and CDC guidelines?
This is our top priority. Our teams are extensively trained in OSHA bloodborne pathogen standards, CDC disinfection protocols, and the use of EPA-registered hospital-grade disinfectants. We employ color-coded microfiber systems to prevent cross-contamination and maintain detailed logs of cleaning and disinfection in high-touch areas. We are well-versed in the specific requirements for different medical spaces.
What specific cleaning protocols do you have for schools and child-focused environments?
We use child-safe, Green Seal® or EcoLogo® certified cleaning products that are effective against germs without harsh chemicals. Our protocols focus on high-touch points like desks, doorknobs, cafeteria tables, and playground equipment. We offer flexible scheduling during, after, or before school hours to minimize disruption and can provide specialized services for flu season or other health concerns.
How can your services help my retail store maintain a positive image for customers?
First impressions are everything in retail. We create a customized cleaning plan that focuses on high-visibility areas like entrance glass, floors, fitting rooms, and restrooms. Our services are scheduled during off-hours to avoid interfering with your business operations. A consistently clean environment enhances the customer experience and reflects positively on your brand.
Are your cleaning staff background-checked and insured?
Yes, absolutely. Every member of our cleaning team undergoes a thorough background check and drug screening. We are fully licensed, bonded, and carry comprehensive general liability and workers’ compensation insurance. Your facility, your employees, and your customers’ safety and security are our highest priority.
What sets your cleaning company apart from a standard janitorial service?
We are specialists, not generalists. We understand that a medical clinic has vastly different needs than an elementary school or a clothing store. Our expertise lies in developing and executing customized cleaning plans that meet the strict regulatory and operational demands of each sector. Our training, protocols, and products are specifically chosen for the environments we serve.
Can you work around our unique operating hours?
Yes, flexibility is one of our key strengths. We provide cleaning services during the times that work best for you, whether that’s after hours, on weekends, in overnight shifts, or during specific low-traffic periods. We will coordinate with your schedule to ensure we are never in the way of your staff, patients, students, or customers.
Do you provide your own cleaning equipment and supplies?
Typically, yes. We bring our own commercial-grade equipment, HEPA-filter vacuums, and hospital-grade disinfectants to ensure a consistent, high-quality result. However, if you have a preference for specific green products or already supply materials you’d like us to use, we are happy to accommodate your request.
How do you handle communication and quality control?
Each client is assigned a dedicated account manager who is your direct point of contact. We perform regular, documented quality control inspections and will provide you with reports. We also have an easy-to-use system that lets you provide immediate feedback or request specific attention to an area.
What is your response plan for a sudden biohazard spill or cleanup need (e.g., bodily fluids in a school or store)?
We offer emergency response services for biohazard situations. Our teams are trained in safe and compliant cleanup and disinfection procedures for bodily fluids and other potentially infectious materials. Please call our dedicated emergency line for these situations, and we will dispatch a trained crew promptly.
How do you structure your pricing, and what is included in a quote?
We provide custom quotes based on a detailed walk-through of your facility. Pricing considers the square footage, service frequency, the specific type of facility (medical, school, retail), and the scope of work required. Your quote will be all-inclusive with no hidden fees, outlining exactly which services are included.